Set up payment problems, such as declined or incomplete transactions

If you lot have bug paying for Google products, yous might need to gear up a problem with your payments profile.

Find the issue you're experiencing beneath:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the consequence:

  • If this message is followed by instructions for submitting additional information to us, please practice then. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments center settings. If they don't friction match, update your address in your Google payments centre, and endeavor the transaction over again.
  • Endeavor using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, effort the transaction using the Google product's website.
    • If yous're using a mobile device, effort using the product'south mobile app (if an app is available).
  • If yous're using invitee checkout when the fault occurred:
    • Endeavor signing in to an existing Google account and placing the lodge again.
    • Try creating a new Google account if y'all don't already take one and visiting the Google Store to try the transaction once more.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upward to date. If it isn't, update it in the Payments centre.

"Unable to complete transaction. Please use another form of payment."

Note: These steps besides utilise if you see the fault message "Your payment didn't go through. Delight try a unlike payment method or try again later."

Endeavour the following:

  1. Check to come across if your payment method is up to date. If it isn't, update it in the Payments centre, then endeavor your purchase once again.
  2. Make sure you have enough money in your account for the buy.
  3. If you're still having issues, contact your depository financial institution to see if there's a problem with your account.
  4. Attempt making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you lot see this bulletin, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more data to protect your account against fraud.
  • We need a little more information to comply with EU law (European customers just).

To fix the issue, endeavour the post-obit:

  1. Go to the Payments center.
  2. Take action on any errors or requests in the payments centre.
    1. You might need to verify your identity before y'all can buy annihilation through your Google Account.
  3. Make certain your name, address, and payment information are up to engagement.

"Unable to procedure payment: Low card residue"

You might not have plenty funds in your account to make the payment. Cheque your account balance or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your menu was reported equally stolen. You must verify the bill of fare earlier you can apply it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot take multiple accounts, sign in to the business relationship with the grayed-out carte.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, yous'll find a temporary charge on your menu argument along with an viii-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method once again:

  1. Confirm which card you lot desire to verify.
  2. Cheque how long ago you lot tried to verify your carte du jour.
    • If less than 2 days: Await up to ii days.
    • If more than two days: Check your card statement. You should notice a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin can't use this bill of fare for this purchase. Effort to make the purchase over again with a unlike card.

If the card you lot want to use isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more than nearly what to practise if you temporarily or permanently closed your payments contour.

If you lot're even so having trouble, contact support.

Was this helpful?

How can we improve information technology?